FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about shopping with RAVERO, including orders, shipping, returns, sizing, and payments.
1. WHERE DOES RAVERO SHIP?
RAVERO ships to Australia, the United States, the United Kingdom, and selected international destinations.
Available shipping methods and estimated delivery times will depend on your destination.
2. HOW MUCH DOES SHIPPING COST?
We offer four delivery options depending on your destination.
For Australia, the United States, and the United Kingdom:
Essential Delivery: FREE
Standard Delivery: US$4.99
Priority Delivery: US$9.99
Express Delivery: US$14.99
For International destinations:
Essential Delivery: FREE
Standard Delivery: US$6.99
Priority Delivery: US$11.99
Express Delivery: US$19.99
There is no minimum purchase required to qualify for Essential Delivery.
3. HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders are typically processed within 1–3 business days.
For Australia, the United States, and the United Kingdom, estimated delivery is:
Essential: 7–12 business days
Standard: 5–8 business days
Priority: 3–6 business days
Express: 2–4 business days
For international destinations:
Essential: 10–20 business days
Standard: 8–15 business days
Priority: 6–12 business days
Express: 4–8 business days
Delivery estimates begin after your order has been dispatched.
4. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.
Please allow some time for tracking information to update after dispatch.
5. CAN I CHANGE MY SHIPPING ADDRESS?
If you notice an error in your shipping address, contact our Customer Care team as soon as possible.
We will do our best to assist before fulfillment. Once an order has been fulfilled or dispatched, we may no longer be able to change the delivery address.
6. CAN I CANCEL MY ORDER?
Yes. Orders may be cancelled until the item is fulfilled.
Once fulfillment has begun or the item has been fulfilled, cancellation may no longer be possible. You may instead request an eligible return after receiving your order.
7. WHAT IS YOUR RETURN POLICY?
RAVERO offers a 30-day return window beginning from the date your item is delivered.
Eligible items must generally be returned unworn, unused, with original tags attached and in their original condition.
Please contact our Customer Care team before sending any item back.
8. DO I HAVE TO PAY FOR RETURN SHIPPING?
For eligible returns, RAVERO provides free return shipping.
Once your return request has been approved, we will provide the appropriate return instructions.
9. DO YOU CHARGE A RESTOCKING FEE?
No.
RAVERO has a 0% restocking fee for eligible returns.
10. CAN I RETURN FINAL SALE ITEMS?
Items specifically marked Final Sale are not eligible for return or cancellation, except where applicable consumer law provides otherwise.
We recommend checking the product information carefully before purchasing a Final Sale item.
11. WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
Please contact us as soon as possible if your item arrives damaged, defective, or different from what you ordered.
Include your order number and clear photographs of the item where appropriate so our team can review the issue efficiently.
12. HOW WILL I RECEIVE MY REFUND?
Once your eligible return has been received and approved, the refund will be issued to your original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
13. CAN I EXCHANGE AN ITEM?
If you need another size, colour, or style, please contact Customer Care.
Where a direct exchange is unavailable, you may return the eligible item and place a new order for your preferred option.
14. HOW DO I CHOOSE THE RIGHT SIZE?
Please refer to the Size Guide available on our website before ordering.
Sizing and fit may vary between individual products and styles. Where available, we recommend reviewing the specific product measurements and fit information provided on the product page.
15. WHAT PRODUCTS DOES RAVERO OFFER?
RAVERO focuses on contemporary everyday fashion, including:
Tees, Jeans, Hoodies, Jackets and Caps.
Our collections may change throughout the season as new styles and releases become available.
16. ARE MY PAYMENT DETAILS SECURE?
Our store uses secure e-commerce and payment technologies to process transactions.
Payment information is handled through our payment providers and the systems supporting our online store. We do not recommend sending payment or card information through email or social media.
17. WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country's authorities.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
18. WHY DID MY ORDER ARRIVE IN SEPARATE PACKAGES?
Some orders may be shipped in multiple packages to help fulfill and deliver items efficiently.
If your order is split into multiple shipments, you may receive separate tracking information for each package.
19. WHAT SHOULD I DO IF MY ORDER IS DELAYED?
Carrier disruptions, customs processing, severe weather, public holidays, or high-volume periods can occasionally affect delivery times.
If your order has passed its estimated delivery window, please contact Customer Care with your order number so we can assist you.
20. HOW CAN I CONTACT RAVERO?
Our Customer Care team is available to assist with questions about products, orders, shipping, returns, and other store enquiries.
RAVERO Customer Care
Email: customer.ravero@hotmail.com
Phone: +61 468 739 739
Website: www.raverowear.store
Address: 4 Clarke Street, Crows Nest, New South Wales 2065, Australia