Privacy policy
PRIVACY POLICY
Last updated: September 27, 2026
At RAVERO, we respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy describes how RAVERO (“we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you visit www.raverowear.store, use our services, make a purchase, contact us, or otherwise interact with our store.
By using our Services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with RAVERO, we may collect personal information such as:
Contact information: including your name, email address, telephone number, billing address, and shipping address.
Order information: including products purchased, order history, returns, refunds, exchanges, and fulfillment information.
Payment information: including information necessary to process your transaction. Payment information may be processed securely by Shopify and/or our third-party payment providers.
Account information: including information associated with your customer account, where applicable.
Shopping information: including products viewed, added to your cart, saved, or purchased.
Customer support information: including information you provide when contacting us regarding an order, return, product, complaint, or other enquiry.
Device and usage information: including IP address, browser type, device information, network information, and information about how you interact with our website.
Marketing information: including your marketing preferences and your interactions with promotional communications where applicable.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you:
Place an order
Create or use a customer account
Contact Customer Care
Subscribe to marketing communications
Request a return or refund
Participate in a promotion
Browse or interact with our website
We may also receive information automatically through cookies and similar technologies or from service providers that help us operate our store.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders
Process payments
Provide shipping and delivery services
Manage returns, refunds, exchanges, and cancellations
Communicate with you about your purchases
Provide customer support
Maintain and improve our website and Services
Personalize your shopping experience
Detect and prevent fraud, abuse, and security incidents
Comply with legal, regulatory, tax, and accounting obligations
Send marketing communications where permitted
Measure the effectiveness of our marketing and Services
Protect our rights and the rights of our customers
We will only process personal information where we have an appropriate legal basis or other lawful authority where required by applicable law.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, understand website usage, improve performance, and support advertising and analytics.
Some cookies are necessary for the website to function correctly, while others may be used for analytics, personalization, or advertising where permitted.
You may be able to manage certain cookie preferences through our website's privacy controls or through your browser settings.
Disabling certain cookies may affect the functionality of some parts of our website.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services, including:
Shopify and e-commerce service providers
Payment processors
Shipping, fulfillment, and logistics providers
Customer support providers
Analytics and technology providers
Marketing and advertising partners where permitted
Professional advisers such as accountants, lawyers, and consultants
Government authorities or regulators where required by law
We may also disclose information in connection with a legitimate business transaction, such as a merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable law.
We do not sell personal information for money. Certain data-sharing activities for targeted advertising may nevertheless be treated as a “sale,” “sharing,” or similar activity under some privacy laws, in which case applicable privacy choices will be provided.
6. SHOPIFY
Our store is powered by Shopify.
Shopify processes certain personal information to provide the e-commerce infrastructure that enables us to operate our store.
Your information may therefore be processed by Shopify in accordance with its applicable privacy practices and legal obligations.
7. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, platforms, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
8. ADVERTISING AND MARKETING
Where permitted by law, we may use your personal information to send you information about products, promotions, offers, or other RAVERO updates that may interest you.
You may unsubscribe from promotional emails by using the unsubscribe option included in the relevant communication.
Even if you opt out of marketing communications, we may continue sending non-promotional communications necessary to manage your orders, account, returns, or other transactions.
9. YOUR PRIVACY CHOICES
Depending on where you live and applicable privacy law, you may have rights relating to your personal information, which may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Opt out of certain targeted advertising or data-sharing activities
Appeal certain decisions concerning a privacy request where applicable
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before completing certain requests.
10. YOUR PRIVACY CHOICES
Where available, our website may provide a YOUR PRIVACY CHOICES page or privacy preference controls that allow customers to exercise certain rights relating to cookies, targeted advertising, or qualifying data-sharing activities.
The options available to you may depend on your location and applicable law.
11. CHILDREN'S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children contrary to applicable law.
If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
12. SECURITY AND RETENTION
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
13. INTERNATIONAL DATA TRANSFERS
Because we operate an online store and use service providers that may operate internationally, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.
Where required, we take appropriate steps to ensure that international transfers are conducted in accordance with applicable privacy laws.
14. AUSTRALIAN PRIVACY
Where applicable to our operations and the individual concerned, we handle personal information in accordance with applicable Australian privacy requirements.
You may contact us if you have questions or concerns regarding how your personal information has been handled.
15. COMPLAINTS
If you have a concern about our privacy practices, please contact us using the details below.
We will review your enquiry and respond as appropriate in accordance with applicable law.
Depending on your location, you may also have the right to lodge a complaint with the relevant privacy or data protection authority.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, or legal requirements.
When we update this Privacy Policy, we will publish the revised version on this page and update the “Last updated” date where appropriate.
17. CONTACT US
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact:
RAVERO Customer Care
Email: customer.ravero@hotmail.com
Phone: +61 468 739 739
Website: www.raverowear.store
Address: 4 Clarke Street, Crows Nest, New South Wales 2065, Australia