Refund policy
REFUND & RETURN POLICY
At RAVERO, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
1. 30-DAY RETURN POLICY
We offer a 30-day return window, starting from the date your item is delivered.
To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with original tags attached and, where applicable, in its original packaging.
You will also need to provide your receipt, order confirmation, or other proof of purchase.
2. FREE RETURN SHIPPING
RAVERO provides free return shipping for eligible returns.
Once your return request has been approved, we will provide the relevant return instructions. Items returned without first requesting a return may not be accepted.
Please do not send returns to any address without receiving return instructions from our Customer Care team.
3. NO RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
Restocking Fee: 0%
4. HOW TO REQUEST A RETURN
To start a return, contact us at:
Email: customer.ravero@hotmail.com
Phone: +61 468 739 739
Please include your order number, the email address used to place your order, the item(s) you wish to return, and the reason for your return.
If your return is accepted, we will provide instructions on how and where to send your package.
5. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you received the wrong item.
Providing clear photographs of the item and packaging may help us review and resolve the issue more efficiently.
6. NON-RETURNABLE ITEMS
Certain products may not be eligible for return where required for hygiene, health, safety, or other applicable reasons. Items that have been worn, used, altered, washed, damaged after delivery, or are otherwise not returned in their original condition may also be ineligible.
Please contact us if you are unsure whether your item qualifies for a return.
7. FINAL SALE ITEMS
Products specifically identified as Final Sale are not eligible for return or cancellation.
Where applicable, Final Sale status will be clearly communicated for the relevant product or collection.
This does not limit any rights or remedies you may have under applicable consumer law.
8. EXCHANGES
If you would like a different size, colour, or product, please contact our Customer Care team. Where an exchange cannot be processed directly, you may return the eligible item and place a new order for your preferred item.
9. CANCELLATIONS
Orders may be cancelled until the item is fulfilled.
Once an item has been fulfilled, cancellation may no longer be available. If the item is eligible for return, you may request a return after receiving it in accordance with this policy.
10. REFUNDS
Once we receive and inspect your eligible return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
11. CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws, including where applicable the Australian Consumer Law.
12. CONTACT US
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
RAVERO Customer Care
Email: customer.ravero@hotmail.com
Phone: +61 468 739 739
Address: 4 Clarke Street, Crows Nest, New South Wales 2065, Australia